How To Return An Item
Your item must be in its original unused condition to be returned with original packaging, unless there is a manufacturer defect. Merchandise that has been used, or altered will not be accepted for return or exchange. You must return the item within 30 days of your purchase.
1. Please email Mike@FlangeLock.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Flange Lock Tool Inc.
Returns Department
57 Old Post Road #2
Greenwich, CT 06830
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Restocking Fee
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your tool is in an unused condition, in the original packaging, you may exchange your Flange Lock for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. You are responsible for paying the difference in retail pricing if you require an exchange of product with a varying size.